24 Hour Customer Service Solutions
Some businesses need to have customer service available 24 hours a day. When emergency situations arise, customers need to have access to phone numbers that can be used to take care of certain problems. Unfortunately, businesses cannot afford to hire full time customer service staff that can works around the clock. The solution would be to use third party live operator services that can handle phone calls from customers at any time.
When a customer calls with a concern, the agent on the phone tries to understand the issue and offer a solution. Sometimes, it may be necessary for the agent to get in contact with managers and other high level workers of a business. At other times, customers still call to find out basic information about a particular product or service. Doctors may need to have 24 hour customer service hot lines for patients. For example, some people may undergo surgery and feel some painful symptoms. These individuals can call a hot line and hopefully get in touch directly with the doctor. In a sense, live operators provide call forwarding services between customers and businesses. However, it’s much better when an actual person does the transfers rather than an automated machine. Live operator answering service is also ideal for home care agencies. For example, some elderly people may need to call and request that a home care aide to be sent to a residence as soon as possible. Home care agencies simply do not operate around the clock daily.